A Warranty That Lasts as Long as We Do

And so far, that's been sixty years. We plan to be here for many decades more, designing, engraving, and standing behind every memorial that leaves our Chino factory.

VJ Memorials Maker’s
Warranty
Est. 1966
Years in Business60
Team Members12
Chino Showrooms3
Year Founded1966
Sit Down, Let’s Talk

The Honest Truth About Stone

Stone isn’t perfect, and after sixty years, we’ve learned the value of saying so.

Every stone carries its history with it. When granite is cut from a quarry, tiny invisible seams come along with it. Stone masons call them microfissures. Most of them never matter, but over years of sun, freezing nights, and weather, some can open into cracks you can see. That’s the nature of real stone.

By the time a granite block reaches our Chino factory, its history is already written into it. We can’t see microfissures with our eyes, and no one in this business can. What we can do is choose good stone, work it carefully, and stand behind it when something hidden eventually shows itself.

So here’s what we can and can’t promise. We don’t ship stones with visible flaws, and we don’t try to hide them either. Every memorial that leaves our factory does so in the best condition we can deliver. What we can’t promise is that nature won’t reveal a hidden flaw a decade or two from now. That’s just the nature of stone.

Over the past sixty years we’ve replaced hundreds of memorials for families. Most were good stones that revealed a quarry defect years after they were set. We’ve never argued about a manufacturing failure. If it’s our work that failed, we fix it. That’s what our warranty actually is: not a promise that nothing will go wrong, but a promise that if something does, we’re still here, and we’ll make it right.

Our Promise to You

What We Cover

Three kinds of failure are always ours, and we’ll always make them right.

Hidden Stone Defects

If a microfissure or other hidden flaw in the granite reveals itself after the memorial is in the ground, we repair or replace it at no cost to you. That’s our work, even when the defect started at the quarry.

Our Craft, Our Failure

If a memorial fails because of how we cut, finished, engraved, or set it, we own that. Repair or replacement at no cost to you. No arguments, no negotiation.

Errors Corrected

Engraving mistakes that are ours get corrected free of charge. Corrections needed because of family-provided information are made at a discounted rate.

Care & Maintenance

Caring for Your Memorial Over Time

Routine upkeep isn’t covered by this warranty, and we encourage families to have their memorial gently cleaned once a year. Over time, natural elements such as bird droppings, plant matter, tree residue, hard water, and pollution can cause gradual weathering and some softening of contrast. This is normal aging.

This warranty does not extend to damage resulting from acts of war, earthquakes, flooding, or high wind events.

If You Ever Need Us

How to Make a Warranty Claim

Most families never need to use the warranty. Granite memorials we set fifty years ago are still in good shape today. But if something goes wrong, the process is simple.

1. Call Us

Dial 909-902-9000. The same number that’s been answered in our Chino office for six decades. Tell us what you’re seeing: a crack, a faded engraving, an inscription error.

2. We Take a Look

For Southern California cemeteries we drive out to inspect the memorial in person. For families further away, photos and a few questions usually tell us everything we need to know.

3. We Make It Right

If the issue is covered, we repair or replace the memorial at no cost to you. Most claims are resolved within a few weeks, on our own trucks, by the same craftsmen who made it the first time.

Sincerely,

Rob Provines

Corinne Moreno

The word “sincere” is said to come from the Latin sine cera, literally “without wax.” Roman sculptors would fill cracks in marble with wax to hide flaws and pass off lesser stone as premium work; sculpture sold without wax was sculpture honest enough to stand on its own.